Terms of Service

1. Acceptance of Terms

By creating an account, subscribing, inviting clients, or using Straton, you agree to these Terms.

If you use Straton on behalf of a coaching business, gym, team, or organization, you confirm that you are authorized to accept these Terms on its behalf.

2. About Straton

Straton is a software platform for fitness coaches, online coaches, trainers, gyms, and coaching teams to manage clients, workouts, programs, check-ins, nutrition workflows, habits, forms, automations, and related coaching operations.

Straton provides software tools. Straton does not provide personal training, medical advice, nutrition therapy, diagnosis, treatment, emergency support, or healthcare services.

3. Accounts and Workspaces

You must provide accurate account information and keep your login credentials secure.

Workspace owners and admins are responsible for managing team access, coach access, client invitations, and permissions inside their workspace.

You are responsible for all activity that happens under your account or workspace.

4. Coach Responsibility

Coaches are responsible for the services they provide to clients through Straton, including:

• obtaining proper client consent;
• checking client readiness where needed;
• creating appropriate programs, workouts, habits, and nutrition guidance;
• reviewing client submissions and progress;
• complying with local laws and professional requirements;
• managing their own client agreements, waivers, refunds, and service policies;
• reviewing AI or automation outputs before using them with clients.

Straton is not responsible for a coach's advice, service delivery, client results, or client disputes.

5. Client Responsibility

Clients should use Straton and follow their coach's instructions safely.

Clients should consult a qualified medical professional before starting any workout, nutrition, habit, or wellness program, especially in the case of injury, illness, medical condition, pregnancy, eating disorder history, or other health concern.

Clients should stop exercising and seek medical help if they experience concerning symptoms.

6. Fitness and Nutrition Disclaimer

Straton may help organize fitness, nutrition, wellness, progress, and habit-related information. This information is not medical advice. Straton does not guarantee any fitness, body composition, health, nutrition, performance, or business outcome.

Any coaching decision is the responsibility of the coach and client.

7. No HIPAA / Health Data

Straton is not a HIPAA-compliant platform and must not be used to process Protected Health Information (PHI) as defined under HIPAA, or equivalent regulated health information under any other jurisdiction.

Coaches must not upload medical records, diagnostic reports, prescriptions, or other regulated health data to Straton. Coaches working with healthcare professionals, clinical populations, or regulated medical contexts are responsible for using an appropriate compliant system for that data.

8. AI and Automation

Straton may include AI-assisted or automated features such as summaries, reminders, suggested actions, insights, program drafts, meal guidance drafts, check-in analysis, or client follow-up drafts.

AI and automation features are tools to assist coaches. They may be incomplete, inaccurate, or inappropriate for a specific client.

Coaches are responsible for reviewing, editing, and approving AI-generated or automated outputs before relying on them or sending them to clients.

Straton does not use coach or client content to train AI models. AI features send only the minimum content required to AI providers operating under no-training data policies. See the Privacy Policy for details.

9. Subscriptions and Billing

Straton subscriptions are billed through Polar or another payment provider.

By subscribing, you authorize the payment provider to charge the applicable fees, taxes, and renewal payments shown at checkout.

Subscriptions renew automatically unless canceled. You may cancel your subscription at any time. After cancellation, access continues until the end of the current billing period.

Straton may suspend or limit access if payment fails.

10. Refunds and Cancellations

You can cancel your Straton subscription at any time from your billing settings or by contacting [email protected]. After cancellation, your subscription remains active until the end of the current billing period.

Straton offers a 7-day refund window starting on the date of the first paid charge for first-time paid subscriptions. To request a refund, contact [email protected] within 7 days of the first charge.

After the 7-day window, payments are non-refundable unless required by law or approved by Straton at its discretion. The following are not eligible for refunds:

• renewal charges after the initial 7-day window;
• unused billing periods after cancellation;
• account inactivity;
• failure to cancel before a renewal date;
• accounts terminated for violation of these Terms.

If you upgrade your plan mid-cycle, the new plan takes effect immediately and the price difference is prorated. If you downgrade, the new plan takes effect at the start of the next billing period.

Refunds are issued back to the original payment method. Processing time depends on the payment provider and your bank, typically 5–10 business days.

Nothing in this section limits any non-waivable statutory rights you may have under applicable consumer protection law (for example, EU/UK distance-selling rights).

11. Coach-Client Payments

Straton may provide tools that help coaches create packages, manage payment status, or connect their own payment provider.

Straton is not the seller of coach services and is not a party to coach-client payment transactions. The coach is the merchant of record for any service they sell through Straton.

Coaches are responsible for their own client pricing, invoices, refunds, taxes, chargebacks, service delivery, and payment disputes.

If a coach connects Stripe or another payment provider, the coach is responsible for complying with that provider's terms.

12. User Content and Client Data

Users may upload or create content in Straton, including programs, workouts, check-ins, forms, notes, progress photos, nutrition data, messages, and other client-related information.

You retain ownership of your content. You grant Straton a worldwide, non-exclusive, royalty-free license to host, process, store, display, transmit, and back up that content solely as needed to provide and improve the platform.

You confirm that you have the rights and permissions needed to upload or process client data through Straton, including any consents required under applicable privacy law.

13. Acceptable Use

You may not use Straton to:

• violate laws;
• upload illegal, harmful, misleading, abusive, or infringing content;
• provide medical diagnosis or treatment unless legally qualified and compliant;
• process client data without proper consent;
• abuse automations or send spam;
• attack, scrape, disrupt, or reverse engineer the platform;
• access data you are not authorized to access;
• misrepresent your qualifications, identity, pricing, or client results;
• build, train, or benchmark a competing product using Straton or content accessed through it.

14. Third-Party Services

Straton integrates with third-party services such as payment providers, calendar tools, email providers, health integrations, analytics tools, hosting providers, storage services, and AI providers.

Third-party services are governed by their own terms and policies. Straton is not responsible for services it does not control.

15. Platform Changes

Straton may update, modify, add, remove, suspend, or discontinue features at any time.

Beta or experimental features may be changed or removed without notice and are provided as-is, without warranty.

16. Termination

You may stop using Straton at any time.

Straton may suspend or terminate accounts that violate these Terms, fail to pay, create security risk, misuse the platform, or cause legal or operational risk.

After termination, Straton will retain account data for up to 90 days to allow for export or reactivation, after which it may be permanently deleted, subject to legal retention requirements and backups.

17. Disclaimer of Warranties

Straton is provided “as is” and “as available.” To the maximum extent permitted by law, Straton disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

Straton does not warrant that the platform will be uninterrupted, error-free, secure, or suitable for every coaching business or client situation.

18. Limitation of Liability

To the maximum extent permitted by law, Straton will not be liable for indirect, incidental, special, consequential, punitive, or lost-profit damages.

Straton is not responsible for injuries, health outcomes, client disputes, payment disputes, lost data, lost revenue, or reliance on AI-generated content.

Straton's total aggregate liability arising out of or relating to these Terms shall not exceed the amount paid by the customer to Straton in the 6 months preceding the event giving rise to the claim.

19. Indemnification

You agree to indemnify, defend, and hold harmless Straton, its officers, employees, and agents from and against any claims, damages, liabilities, losses, and expenses (including reasonable legal fees) arising out of or related to:

• your coaching services or advice;
• content you upload, create, or transmit through Straton;
• your relationships and disputes with clients;
• your violation of these Terms;
• your violation of any law or third-party right;
• your failure to obtain required client consents.

20. Changes to These Terms

Straton may update these Terms from time to time. When changes are material, Straton will provide reasonable notice (for example, via in-app notice or email) before the changes take effect. Continued use of Straton after the effective date constitutes acceptance.

If you do not agree to the updated Terms, you may cancel your subscription before the effective date.

21. Dispute Resolution

Any dispute arising out of or relating to these Terms or the use of Straton shall first be addressed through informal good-faith negotiation between the parties.

If unresolved, disputes shall be finally settled by binding arbitration administered under the rules of a recognized arbitration body (such as AAA or JAMS), conducted in Wyoming, United States, in English. Each party waives any right to a jury trial and to participate in a class action.

This section does not prevent either party from seeking injunctive relief in a court of competent jurisdiction to protect intellectual property rights. EU and UK consumers retain their statutory rights.

22. Governing Law

These Terms are governed by the laws of the State of Wyoming, United States, without regard to its conflict of laws principles, except where the user is a consumer protected by mandatory local law.

23. Miscellaneous

• Severability. If any provision of these Terms is held unenforceable, the remaining provisions remain in full force.
• No waiver.Failure to enforce any provision does not waive Straton's right to enforce it later.
• Assignment.You may not assign these Terms without Straton's consent. Straton may assign these Terms in connection with a merger, acquisition, or sale of assets.
• Entire agreement. These Terms, together with the Privacy Policy and any referenced policies, constitute the entire agreement between you and Straton regarding the platform.

24. Contact

For questions about these Terms, contact [email protected].